An investigation related to practice of stakeholder management in Turkish construction industry

Abstract

 Stakeholders and their attitudes toward a project strongly affect the overall project success. The construction projects involve numerous internal and external stakeholders that have distinct characteristics, interests, and impacts besides the conflicts and probable competition among them throughout the whole project life cycle. Project success depends on not only achieving targeted time, cost, and quality but also providing all stakeholders’ satisfaction by managing effectively. This study aims to reveal the importance and necessity of stakeholder management and issues related to its implementation in current practice through experts’ opinions and experiences in the Turkish construction industry. This study grounds the literature review in the context of stakeholder management issues such as stakeholder analysis, stakeholder engagement, critical success factors, and stakeholder management strategies. Researchers collected the data by using semi-structured questionnaires with in-depth interviews. The research findings indicate that effective stakeholder management can increase the probability of project success. This most relates to the impact of stakeholders and their adequate participation in the project by using a suitable stakeholder management model and plan via stakeholder management organization. The financial problems and uncertainty, lack of stakeholder engagement, change in project objectives and decisions along the project lifetime, and insufficiency of staff in the organization are the primary issues in stakeholder management. Findings underline that effective communication, stakeholder analysis, and monitoring are the significant activities of the stakehoder management process.