ITU A|Z
VOL: 8 NO: 2 137-155 2011-2
Istanbul Technical
University Faculty of Architecture, Istanbul, TURKEY
Received: September 2010 Final Acceptance: August 2011
Abstract
Abstract
The ISO 9000 Quality
Management System which is effective at establishing and evaluating the quality
system of firms has been adopted in the construction sector later than in other
sectors, however, it has spread quite fast among the construction firms. As an
important topic, studies on ISO 9000 arise daily. It has been noticed that, both
the national and international studies are generally based on the establishment
of the ISO 9000 Quality Management System and the certification process, but the
process after certification has been disregarded. However, examination of the
process after certification is as crucially important as the process till
receiving the certificate. Moreover, an evaluation of the benefit-cost
relationship of the ISO 9000 Quality Management System is quite important for
both raising the awareness of firms, which are planning to be certificated, and
continuation of already certificated firms. This article analyses usage and
application of the ISO 9000 in the Turkish construction sector after
certification by using a field study. The impacts of the ISO 9000 Quality
Management System on firms and benefit-cost ratio of the ISO 9000 certification
are evaluated and examined; the positive and negative aspects of the ISO 9000
certification are put forth.
Keywords:
Turkish construction firms, quality management system, total quality management,
ıso 9000 certification usage process.